>>
What is your delivery time / Do I receive confirmation?
Typically, you should allow up to 2 weeks for delivery from the actual
time of order processing. We process all orders within 48 hours of
receipt. If you do not receive your merchandise in this timeframe,
simply e-mail, fax, or call us and we'll find out where your item(s)
are. Your merchandise could be on back order or in transit. Regardless
of the situation, we will do our best to locate your order.
Upon the completion of your online order, you will receive an email
confirmation, containing your order number -- which is to be used as
your reference should you have additional questions. That email also
acts as your receipt for your order.
>> What is your return policy?
We will accept returns if the merchandise is not what you ordered, the
wrong size, or damaged in transit, etc within the first 30 days of
ordering.
Songbooks are non-refundable / non-returnable. There is no way to
monitor the use of songbooks before the return, so all songbooks are
final sales.
If you wish to return an item for credit within 30 days of ordering, we will not be able
to credit you on the shipping portion of the order.
Please contact Customer Service to process a return.
Think Big Online Store
Attn: Customer Service
PO Box 110302
Nashville TN 37222-0302
info@thinkbigusa.com
(888) 294-5459
Think Big Inc. retains the right to
charge a 7.5% re-stocking fee for all orders over $100 that are returned
for above mentioned reasons (excluding damaged or defective products).
This charge is non-negotiable and will be deducted from your refund upon
receipt of returned merchandise.
>> Your Information Is Safe!
ThinkBig uses state-of-the-art encryption technology to safeguard your
transactions through our SSL (Secure Socket Layer) secure shopping
facility utilizing industry leader ParaData (www.paradata.com)
in order to fully protect your credit card and other vital information.
The SSL technology, is supported by both the Netscape and Internet
Explorer web browsers that are version 3.0 or newer. Your information,
including your credit card information, is encrypted and cannot be read
as it travels over the Internet. We never display your full credit card
information. This method does not expose your information to
vulnerability by third parties. However, we are very aware of our
customer's need for security, and we happily accept orders via phone,
fax, and e-mail from those uncomfortable with online processing systems.
We do not sell, market, recycle, or make available your personal
information in our online databases, mailing lists, etc., to any third
parties. We make our money by providing the best customer service in the
industry - not by taking advantage of our customers. What happens when I give you my credit card number?
If you submit your order online, it comes directly to us via e-mail. If
you fax, call in, or mail your order, the card will be processed when we
receive it. Your card is charged, then we pull the merchandise, package
it, and send it to you. [Note: your credit card is processed
automatically, and we do not physically see the full card number.]
>> What is the quickest way to send an order?
Internet, fax (888-295-1136), or phone (888-294-5459). Regular mail is a
little slower, for obvious reasons, and therefore, lengthens the
delivery time as well.
>> How will I receive my order?
We process all orders within 48 hours of receipt. We typically ship all
orders utilizing the services of the United States Postal Service --
unless a rush order is requested. We use the USPS for international
orders as well, which obviously takes longer – normally around 3
weeks.
>> How do I place a rush order?
Rush orders must be placed by telephone. We offer rush shipping via UPS Ground, 2 Day Air, or 3 Day Select
or UPS Overnight. Please keep in mind that additional charges will
apply. Orders placed before 3pm will be shipped that day, after 3pm will be shipped the following day. You also receive a UPS tracking number by email.
>> I saw an item for sale on the site, but now
it’s not there. What does that mean?
Generally, we update the merchandise inventory on a daily basis. If an
item that you had seen is no longer listed on the site, we have
unfortunately sold out. There is a chance that we will get more in
stock, and we will attempt to update you if that should happen. However,
the best method for finding out is to simply keep visiting the site to
see if the item has been added into inventory.
>> How do I get on the mailing list?
Email us at info@thinkbigusa.com,
call our toll-free number, or simply create a new account under the 'My
Account' tab -- and you will be added to our email list for updates,
specials, and additions to the list of quality merchandise sold on our
website.
>> Your question still not answered … ?
If you will submit your questions and concerns, we'll do our best to
promptly respond to your requests with an insightful explanation or
response. If you have a problem with an order, have any suggestions,
have a special request / order, or would like to give us your opinion,
simply e-mail us at info@thinkbigusa.com.
We take pride in responding to each and every response.
>> What is your HOLIDAY DELIVERY Schedule?
Coming Soon...
>> What is the shipping / handling cost?
We utilize a standard gradually
increasing scale formula for shipping / handling charges -- based on the
total of the order -- ranging from $1.99 per order and up